Updated: March 31, 2026

Welcome to Mila Support. These Terms and Conditions ("Terms") govern your access to and use of any services (the “Services”) provided by Mila Support, Inc. (“Mila Support”, “we”, “us” or “our”). By using the Services, you agree to these Terms. If you do not agree, you may not use the Services.

1. Acceptance of Terms

By accessing or using the Services, you confirm that you are legally competent to agree to and comply with these Terms. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Description of Services

Mila Support provides digital tools for preconception, prenatal, birth, and postpartum education and planning, including:

• a chat assistant powered by artificial intelligence (“AI”) that offers informational and emotional support; and

• access to educational content, guides, and, where applicable, virtual sessions with human doulas or other support professionals.

The Services are intended to provide informational and supportive guidance only. Mila Support does not provide medical, mental-health, therapeutic, diagnostic, or treatment services and our provision of the Services does not create a doctor–patient, therapist–client, or other clinical relationship.

You should always consult with a qualified healthcare professional (such as an OB/GYN, midwife, pediatrician, therapist, psychiatrist, or other licensed provider) for any questions about diagnosis, treatment, medications, safety concerns, or changes in your health or your baby’s health.

2.1 AI-Powered Features

Some features of the Services, including the chat assistant, are powered by AI. When you interact with these features, you are communicating with an AI system, not a human clinician, therapist, or doula.

The AI may generate content that is inaccurate, incomplete, or not applicable to your specific situation. Mila Support does not guarantee the accuracy, reliability, or completeness of any AI-generated content. You are solely responsible for how you interpret and act on information provided by the Services and agree that you will not use it as a substitute for professional medical or mental-health advice, diagnosis, or treatment.

By using the Services, you acknowledge and agree that:

• the AI is a support tool, not a licensed provider;

• the Service is not appropriate for emergencies, crisis situations, or urgent clinical decision-making; and

• you will verify important decisions with a qualified healthcare professional.

2.2 Human-in-the-Loop Providers

In addition to AI-powered features, the Services include access to human expert providers, including doulas and, in the future, licensed clinical professionals (collectively, “Providers”). When you are communicating with a Provider, you are communicating with a real person, not an AI. The Platform will indicate when you are communicating with a Provider versus an AI system. Providers are independent contractors engaged by Mila Support and are not employees of Mila Support. Mila Support does not direct or supervise the professional judgment or recommendations of Providers. By using the Services, you acknowledge and agree that:

• Human Providers may access your conversations and member information on the Platform for the purpose of providing support services to you;

• Providers are bound by confidentiality obligations and are not permitted to share your information outside the Platform except as required by applicable law, including mandatory reporting obligations (see Section 8.2); and

• Mila Support is not liable for the professional advice, recommendations, or conduct of independent contractor Providers, who exercise their own professional judgment in supporting you.

3. Eligibility

To use the Services, you must:

• be at least 18 years old or the age of majority in your jurisdiction; and

• provide accurate and complete information during any required registration process.

The Services are not designed for unsupervised use by minors. If we become aware that a minor is using the Services without appropriate consent or supervision, we may restrict or terminate access.

4. User Obligations

By using the Services, you agree to:

• use the Services only for lawful purposes;

• not engage in any activity that disrupts or interferes with the Services; and

• comply with all applicable laws and regulations while using the Services.

4.1 Acceptable Use

In addition to the obligations above, you agree that you will not:

• share your account credentials or allow any other person to access the Services through your account;

• harass, threaten, abuse, or intimidate any Provider or Mila Support personnel through the Platform;

• attempt to manipulate, deceive, or circumvent the AI system, including by providing false health information;

• use the Services for any commercial purpose, including soliciting other Members for goods or services; or

• record any conversation with a Provider without the prior consent of that Provider and, where required by applicable law (including in two-party consent states such as California), all other parties to the conversation.

4.2 User-Generated Content 

When you submit content through the Services — including messages, health information, responses, and feedback (“User Content”) — you grant Mila Support a non-exclusive, royalty-free license to use, process, and store your User Content for the purpose of providing and improving the Services. You retain ownership of your User Content. Mila Support may use anonymized and de-identified User Content to its Services, provided that such use does not identify you personally. If you do not wish your anonymized interactions to be used for Service improvement purposes, you may opt out by contacting us at support@milasupport.com. Opting out will not affect your ability to use the Services. You represent and warrant that any health information you submit through the Services is accurate to the best of your knowledge, and you understand that inaccurate information may affect the quality of support you receive.

5. Fees and Payment

If applicable, fees for the Services will be outlined in our agreement with you.

• Payments must be made as specified.

• Late payments may result in suspension or termination of services.

• All fees are non-refundable unless otherwise stated.

Mila Support is a cash-pay only service. We do not bill, accept payment from, or submit claims to any health insurance provider, government health program (including Medicare or Medicaid), or any other third-party payer. You are solely responsible for the full cost of the Services at the time of each billing period. Mila Support does not provide superbills or any documentation intended to support insurance reimbursement. If you believe any portion of the Services may qualify for reimbursement through a health savings account (HSA) or flexible spending account (FSA), you are solely responsible for confirming eligibility with your plan administrator. Mila Support makes no representations regarding HSA or FSA eligibility.

6. Intellectual Property & Trademarks

All intellectual property rights in the Services, including but not limited to text, graphics, logos, software, and content, are owned by Mila Support or its licensors and are protected under copyright, trademark, and other intellectual property laws.

You may not:

• copy, modify, distribute, or create derivative works based on our intellectual property without our prior written consent; or

• use any of our trademarks, logos, or branding without express written permission.

Trademarks:

The Mila Support name, logo, and any related product or service names, designs, and slogans are trademarks of Mila Support or its affiliates. Unauthorized use of these trademarks is prohibited.

Copyright Notice:

© 2026 Mila Support, Inc. All rights reserved.

For any requests regarding intellectual property usage, please contact us at support@milasupport.com.

Any AI-generated content provided to you through the Services is for your personal, non-commercial use and is subject to these Terms. Mila Support retains all rights in the underlying technology and models used to generate such content.

7. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information exchanged during the course of using the Services.

This does not apply to information that:

• is publicly available through no fault of the receiving party;

• was known to the receiving party prior to disclosure; or

• is independently developed without reference to the disclosed information.

You acknowledge that we may share information with third-party service providers, including AI infrastructure providers, as reasonably necessary to operate, secure, and improve the Services. Such sharing will be governed by our Privacy Policy and applicable law.

8. No Medical or Mental-Health Advice; Not for Emergencies

Mila Support does not provide medical care, nursing care, psychotherapy, or any other professional clinical services. The Services, including AI-generated content and any human-provided educational content, is for general informational and supportive purposes only.

You understand and agree that:

• the Services are not a substitute for care provided by a licensed healthcare or mental-health professional, including an OB/GYN, midwife, pediatrician, psychiatrist, psychologist, or therapist;

• the Services do not provide diagnosis, prescribe medications, or determine whether a particular treatment or intervention is appropriate for you or your baby; and

• you will not ignore or delay obtaining in-person medical or mental-health care based on information you receive through the Services.

The Services are not appropriate for emergencies or crises, including but not limited to:

• heavy bleeding, severe pain, decreased or absent fetal movement, signs of preeclampsia, or other pregnancy complications;

• suicidal thoughts, self-harm, thoughts of harming others, or other mental-health crises; or

• any symptom that you believe may be life-threatening to you or your baby.

If you are experiencing a medical or mental-health emergency, or believe you may be at risk of harm, do not use the Services. Call 911 (in the United States), contact your local emergency number, or go to the nearest emergency department immediately. For mental-health crises, you may also contact the 988 Suicide & Crisis Lifeline (United States) or your local crisis line.

8.1 Perinatal Mental Health

The Services are not a substitute for clinical mental health care for perinatal mood and anxiety disorders, including postpartum depression, postpartum anxiety, birth trauma, or postpartum psychosis. These are serious and common conditions that affect many people during and after pregnancy. If you are experiencing symptoms of a perinatal mood or anxiety disorder, we strongly encourage you to seek care from a qualified mental health professional, your OB/GYN, or midwife. The 988 Suicide & Crisis Lifeline is available 24/7 by call or text if you need immediate support.

8.2 Mandatory Reporting Notice

Please be aware that some Providers on the Platform may be subject to mandatory reporting obligations under applicable state and federal law. This means that in certain circumstances — such as if a Provider becomes aware of suspected child abuse, neglect, or domestic violence — they may be legally required to make a report to the appropriate authorities, regardless of your wishes. Mandatory reporting obligations are determined by applicable law, not by Mila Support. This is an important limitation on the confidentiality of information you share with Providers through the Platform. By using the Services, you acknowledge and understand this limitation.

9. Limitation of Liability

To the maximum extent permitted by law, Mila Support is not liable for any indirect, incidental, special, or consequential damages arising from your use of the Services, including but not limited to:

• loss of profits;

• loss of data; or

• loss of business opportunities

This includes, without limitation, any claims arising from your reliance on AI-generated content as a substitute for professional medical or mental-health care, or your failure to seek timely in-person care.

To the maximum extent permitted by applicable law, Mila Support’s total aggregate liability to you for any and all claims arising out of or relating to these Terms or the Services — whether in contract, tort, statute, or otherwise — shall not exceed the greater of (a) the total fees paid by you to Mila Support in the twelve (12) months immediately preceding the claim giving rise to liability, or (b) fifty dollars ($50.00) for users who have not paid any fees. This cap applies to all claims in the aggregate, not per incident.

10. Third Party Services & Service Availability

10.1 Third-Party Links and Services

The Services may integrate with or contain links to third-party services, including payment processors, AI infrastructure providers, and telehealth technology platforms (“Third-Party Services”). Mila Support is not responsible for the content, privacy practices, security, or terms and conditions of any Third-Party Services. Your use of Third-Party Services is governed solely by the terms and privacy policies of those third parties. We encourage you to review the terms and privacy policies of any Third-Party Services you access through the Platform. Mila Support shall not be liable for any damages or losses arising from your use of or reliance on any Third-Party Services.

10.2 Service Availability

Mila Support provides the Services on a commercially reasonable efforts basis but does not guarantee uninterrupted, error-free, or continuous availability. The Services may be temporarily unavailable due to scheduled maintenance, technical issues, or events outside our reasonable control. Where practicable, we will provide advance notice of planned maintenance through the Platform or by email. Mila Support shall not be liable for any harm, loss, or inconvenience arising from Service unavailability, interruptions, or delays. We recommend that you do not rely solely on the Services for time-sensitive or urgent health needs.

11. Indemnification

You agree to indemnify and hold Mila Support, its affiliates, officers, directors, employees, contractors, and licensors harmless from any claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees) arising from:

• your use of the Services;

• your violation of these Terms; or

• your violation of any applicable law or regulation.
  
  
  

This includes, without limitation, any claims arising from your reliance on AI-generated content as a substitute for professional medical or mental-health care, or your failure to seek timely in-person care.

12. Termination

Termination by Mila Support. Mila Support may suspend or terminate your access to the Services for cause, including for a material violation of these Terms. We will endeavor to provide you with written notice prior to termination where reasonably practicable. In cases involving safety concerns, fraudulent activity, or other conduct requiring immediate action, suspension or termination may occur without prior notice. Termination for cause does not entitle you to a refund of any fees paid.

Cancellation by You. You may cancel your membership at any time through your account settings or by contacting us at support@milasupport.com. If you cancel, your access to the Services will continue through the end of your current billing period, after which your membership will not renew. Fees paid for the current billing period are non-refundable upon cancellation, unless otherwise required by applicable law.

13. Governing LawThese Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws principles.

Any disputes arising under these Terms shall be resolved exclusively in the courts located in the State of Delaware.

13.1 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms or the Services — including any question of arbitrability — shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, as amended from time to time. The arbitration shall be conducted remotely unless you and Mila Support agree otherwise. The arbitrator shall apply Delaware law consistent with the Federal Arbitration Act. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

13.2 Class Action Waiver

YOU AND MILA SUPPORT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of class or representative proceeding.

13.3 Opt-Out Right

You have the right to opt out of binding arbitration within thirty (30) days of first accepting these Terms by sending a written notice to support@milasupport.com with the subject line “Arbitration Opt-Out” and your name and account email address. If you opt out, all disputes will be resolved in the state or federal courts located in Delaware, and you and Mila Support each consent to personal jurisdiction in those courts.

13.4 Exceptions

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration, without waiving the right to arbitrate the underlying dispute.

14. Changes to Services & Amendments

Mila Support reserves the right to modify, add, suspend, or discontinue any feature or aspect of the Services at any time. For material changes to the Services — including the addition of new service categories such as licensed clinical provider services — we will provide advance notice by email or through the Platform where reasonably practicable. Your continued use of the Services following notice of a material change constitutes your acceptance of the modified Services. If you do not agree to a material change, you may cancel your membership in accordance with Section 11.

We may update these Terms from time to time, including to reflect changes in the Services, technology (such as AI features), or applicable law. Any changes will be effective upon posting the revised Terms to www.milasupport.com/termsandconditions.

Your continued use of the Services after any such changes constitutes acceptance of the new Terms.

15. Contact Information & Miscellaneous

15.1 Notices

Mila Support will provide notices to you by email to the address associated with your account, or through in-app notifications on the Platform. Notices sent by email will be deemed received twenty-four (24) hours after sending, provided no delivery failure notification is received. You are responsible for keeping your contact information current and accurate. Notices from you to Mila Support must be sent to support@milasupport.com and will be deemed received upon confirmation of receipt by Mila Support.

15.2 General Provisions

Severability. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions will continue in full force and effect.

15.3 Entire Agreement. 

These Terms, together with our Privacy Policy and any other agreements incorporated herein by reference, constitute the entire agreement between you and Mila Support with respect to the Services and supersede all prior or contemporaneous communications, representations, and agreements, whether oral or written, relating to the subject matter hereof. No representation, warranty, or other term not set forth in these Terms shall be binding on either party.

Waiver. No failure or delay by Mila Support in exercising any right under these Terms shall constitute a waiver of that right. Any waiver must be in writing and signed by an authorized representative of Mila Support to be effective.

15.4 Assignment. 

You may not assign or transfer any of your rights or obligations under these Terms without Mila Support’s prior written consent. Mila Support may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets, provided that Mila Support provides you with reasonable notice of such assignment. Any purported assignment in violation of this provision shall be null and void.

For questions or concerns about these Terms, please contact us at:

Email: support@milasupport.com